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Compliance/Quality Assurance Officer (CQAO)

Our client, Credit Consulting Services, Inc. (CCS), located in Salinas, CA is hiring! Please see below for this opportunity to be a part of a special company and in an amazing role! Apply here today!


We put the “K” into Kulture because Kulture is King! Named “Best Places to Work” by the Monterey County Business Council, “Business of the Year” by the Salinas Valley Chamber of Commerce, and “Small Business of the Year” by the State of California, CCS is looking for that right fit to join our compliance and quality assurance team. CCS is seeking top talent that is a team player and coachable, has a positive attitude, good ideas, and is eager to help. We want those with a “whatever it takes” attitude. A team player that understands the importance of their role and how it impacts the overall success of the organization and its overall goals is the perfect fit for our championship team. We are a team of winners who want to crush it while having fun! If that is you then let’s connect. You have the opportunity to be a part of something special and be part of an amazing team of superstars.


Credit Consulting Services, Inc. (CCS) is located in Salinas, California. We are fully committed to the economic development of Monterey County through strategic partnerships throughout the region and looking to make a major impact by growing our company throughout California and the U.S. CCS provides revenue cycle management solutions for reducing bad debt and improving overall cash flow.  Established in 1970, CCS has a long rich history of successfully implementing recovery programs for a variety of industries that include: healthcare, government, education, utilities, financial and professional services, and commercial/B2B. 


The CQAO role is responsible for having a full understanding of the rules and regulations that affecting the collection industry, internal company policies, and implementing the ACA’s Professional Practices Management System. The CQAO documents and updates all company policies and procedures, conducts and documents quality assurance audits, and reports findings to CEO, VP, and Collection Supervisor. CQAO will also support VP and Collection Supervisor by providing technology support. This will include daily, weekly, and month-end duties.  This role is based out of Salinas, California.



Challenges and responsibilities include, but are not limited to the following:

  • Compile and update written policies and procedures of all departments
  • Gain PPMS certification
  • Review collector scorecards
  • Audit collector accounts
  • Report data findings to management
  • Identify and report areas of non-compliance
  • Support/back-up VP in managing technology communication between various software programs
  • Support/back-up VP in managing and troubleshooting basic I.T. issues


Desired Skills and Experience

  • A related Bachelor's degree from a four‑year college or university and five+ years related experience and/or training OR equivalent combination of education and experience. 
  • Highly self-motivated/self-starter
  • Ability to work independently
  • Attention to detail
  • Strong written and verbal communication skills are a must.
  • Previous experience in implementing and managing new programs
  • Documentation of policies and procedures
  • Strong organizational skills
  • Problem solver
  • Good decision making skills
  • Positive attitude
  • Reliable track record
  • Team player
  • Must be well organized and possess excellent telephone communication skills.


What we offer: CCS offers an excellent work environment and Company culture with competitive compensation and benefits.  We provide learning and development opportunities, growth and stability where employees are valued, engaged and motivated. Through innovation and excellent customer service, we continually evolve and improve.  We offer a work culture where we connect quality of work with quality of life and personify respect, integrity and empowerment. 


Apply to this amazing opportunity today! For more information about us, click on (but you must come back here to apply!)


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