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Field Service Engineer

Our client, CSA Service Solutions, LLC, (CSA) is seeking top talent for their growing, award-winning team.

Who is CSA?

CSA is a nationwide technical service and professional solutions provider. What does this mean? In short: it means that CSA delivers support services and manufacturing solutions for their clients' high-tech equipment. CSA is recognized by Inc. 5000 as being among the fastest-growing companies in America.

CSA employees are results-driven and customer-oriented. For these reasons and more, their very first clients are still with them today… almost 20 years later!

Check out their website, but you have to come back here to apply to this job!

Why would I want to work for CSA?

CSA believes that the professional and personal success of their employees directly translates to the success of the business. Therefore, CSA does everything it can to ensure its employees receive:

  • Training in the latest cutting-edge technologies and techniques
  • Team support in delivering exceptional and consistent service
  • Competitive compensation
  • Access to benefits that go beyond the basics, including some that are company paid, and include a generous 401(k) matching program that’s well above market standard

At CSA, your voice has merit and your contributions matter. CSA leadership wants to hear from you - the professional on the front-line of daily customer contact. You will experience the satisfaction of a rewarding career with a company that can provide you with options and opportunities both locally and throughout North America. Be a part of this fast-growing company!

So, what’s the job?

The Field Service Engineer is responsible for testing, calibration, verification, preventative maintenance, installation, and repair services on analytical laboratory instrumentation, medical analysis testing devices, kiosk equipment, power three phase high-voltage UPS and distribution equipment, and/or other CSA and/or client equipment.

Essential Duties and Responsibilities:

  • Provides on-site preventative maintenance, repairs, performance verifications, calibrations, and software/hardware upgrades on CSA supported equipment.
  • Establishes and maintains close communication with assigned customers to ensure maximum operational visibility.
  • Responsible for customer satisfaction pertaining to services provided.
  • Responsible for following quality practices specified by CSA and product vendors.
  • Manages assigned work orders and document all facets of the work product in CSA's Computerized Maintenance Management System (CMMS).
  • Provides accurate and timely reporting of service status and escalations pertaining to services.
  • Maintains a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment.
  • Controls and maintains all CSA assets, including tools, parts, and test equipment needed to preform work tasks.
  • Promotes teamwork and cooperation between CSA associates and partner staff.
  • Works regularly with the appropriate dispatchers for work assignments.
  • Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment.
  • Follows client quality requirements pertaining to services provided.
  • Supports and applies appropriate quality system processes.

What are the qualifications?

  • Associates with 0-2 years' experience and/or trade/associate education.
  • Analytical: Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures.
  • Relies on instructions and pre-established guidelines to perform the functions of the job. Technical skills: Limited field service experience within any one of the CSA divisions.
  • Oral/Written communication: Excellent verbal and written communication skills.
  • Interpersonal skills: Effective communication that results in positive internal/external relationships.
  • Planning/organizing: Associate is able to prioritize and plan activities and uses time efficiently.
  • Has knowledge of commonly-used concepts, practices, and procedures as a field service engineer for any one, or more, divisions.
  • Works independently with some direct supervision.
  • Works regularly with the appropriate dispatchers for work assignments.

Not the job for you? Know someone that might be a good fit? Please send them the link to this job! Thanks very much!

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